The Fine Print

 

TERMS AND CONDITIONS

 

PAYMENT

 

·      Full payment before any decoration work begins.  All Non Decoration Orders required payment before dispatch.

·          Payment can be made by EFT, Cheque, Cash, Visa or MasterCard. Please note that there is a surcharge of 2.5% if paying by credit card.

·          Pricing is exclusive of GST and delivery

·          Any company or person/s defaulting on a payment to Promo Impressions, will be actively pursued by us. All fees involved in recovering the debt will be billed to that company or person/s. Any account over 60 days due will be given to our debt collectors. A 3% interest charge will be added to the invoice for each month past 60 days that the debt remains unpaid and all recovery costs will be added to the outstanding amount.

·          Pricing is also dependent upon receipt of final artwork as some is more intricate than others.

 


SA    SAMPLES POLICY

·          We can provide you with a sample of any product from our site. We charge for Samples provided including cost of freight & handling.

 

OWNERSHIP

·          Ownership title of goods remains with Promo Impressions until payment has been made in full into our account or cheques cleared

 

ARTWORK , BRANDING AND COLOURS

·          If branding is required, a logo must be supplied to us in vectorised format. .jpg files are acceptable for embroidery. Artwork fees will be charged at $85+GST per hour for any logo amendments or file format changes that are required by the client.

·          Printing decoration is charged per position and per colour. Set up fees are also charged per position and per colour.

·          Embroidery is charged per stitch. Set up fees are charged per position.

·          Laser engraving and embossing is charged per size and per position. Set up fees are also charged per position.

·          Colours of items pictured on the website or in quotes are only indicative. If exact colour matching is required please request a sample.

·          Every effort is made to match colours against the signed Art Approval. We accept no responsibility where colour match may differ due to a manufacturing process.

·          A repeat set-up charge is usually charged by the printer for repeat jobs to cover the time it takes to lay the plates and inks

 

WARRANTY

·          All products carry a 12 month guarantee (except on normal wear and tear or misuse of the product). Products returned will be replaced or repaired.

·          In the unlikely event of a claim, only written claims will be accepted and must be made within 14 days of receiving goods. Claims or returns will only be accepted where there is a fault in the product supplied or an error in the printing. Faulty goods must be returned for inspection before a replacement of stock will be issued.

 

FULFILMENT

·          2% above or below quantity ordered is acceptable as full shipment

SHIPPING

·      We guarantee that your items will leave the factory on or before the ship date specified on this Order Confirmation,

      unless of course any alterations / amendments etc made to artwork which results in delays of decoration.

·          We cannot be held responsible for goods lost or delayed by common carrier, international or Australian Customs departments or by 'acts of God'.

  

CANCELLATION

·          We will make every effort to action a change or cancel an order. Please contact us urgently if you require changes to be made, or to cancel an order. Charges for changes or canceling your order will depend on your order status. An administration, Re-Stocking, Courier and Handling Fee will be charged.

·          If production has not started we will happily change your order and re-cost it based on your new requirements. If payment has been received the difference in cost will either be refunded or charged to you.

·          Unfortunately if production has commenced we can not change or cancel your order. We will amend delivery details of your order if required.

 

CLIENT INDEMNITY

·          The customer hereby indemnifies and fully at law releases Promo Impressions against any loss, damage or expense resulting from any infringement of patents, trade marks and design rights.

·          Any liability on Promo Impressions part or on the part of its servants or agents for damages for or in respect of any claim arising out of or in connection with the breakage of goods is hereby absolutely and totally excluded.

 

PERSON’S UNDER 18

·          Unfortunately persons under the age of 18 are unable to make purchases as a sale contract in those Circumstances cannot be seen as legally binding.

 

PRIVACY

·          We take your privacy seriously at Promo Impressions and will never break your trust. In order that we can provide our high quality service to you it is essential that we hold certain personal information which allows us to do our job. This includes your name, address, phone number, email and credit card details.

·          Promo Impressions may use this information to contact you via email or mail with product updates and promotions but we will never give this information to an outside third party unless:-
i Required by law
ii. We believe it necessary in order that we can provide the service that you requested eg
courier companies
iii To implement our terms and conditions
iv. To protect the rights and property of Promo Impressions
v. We have your permission to do so

 

STORAGE OF PERSONAL INFORMATION

·          Promo Impressions will take every reasonable precaution to ensure that your  personal information is held securely. All employees will also sign confidentiality agreements to ensure that any personal information is protected.

·          If you wish to access any information that we keep about you, please email your request to sales@promoimpress.com.au

 

EMAIL AND POSTAL MARKETING

·          By agreeing to these terms and conditions you allow us to contact you via email or mail with any special offers or product updates. Should you wish to be removed from this mailing list at any time, please email sales@promoimpress.com.au